At Benjamin Obdyke, we take pride in a mindful, comprehensive approach to our products, the best practices we promote, and the way we engage with our customers. And we understand that building relationships goes beyond the work—it’s about genuinely getting to know each person.
Building Relationships with Customers
Every working relationship is different, but it all starts the same: with a conversation. We use that initial discussion to assess projects and determine what products could add value to the work! From there, we meet with contractors, understand their needs, and offer on-site support to collaborate directly with them.
We take a tailored approach with our customers, not only by providing the right products but also by helping them grow their business with marketing tools, and dedicated support. By focusing on the specific content and assets they need, we ensure they have the resources to be successful. Whether it’s attending product trainings, providing samples, or offering hands-on assistance, we’re there every step of the way.
It’s all about partnership, collaboration, and engagement. We work closely with our dealers, contractors, framers, and all of our other partners to ensure everyone benefits. Like any relationship—personal or business—success comes when everyone is fully engaged.
Listening to Our Customers
While we value our in-house expertise, we start by actively listening to our customers; their feedback shapes everything we do, from product development to problem-solving. By asking the right questions and listening carefully, we can find the best solutions for their needs.
The same principles apply to the market itself. We prioritize product innovation based on the insights of contractors, distributors, and dealers that we hear about in the field. In fact, some of our biggest product innovations were developed based on jobsite or building science challenges or building science. As a team, we focus not just on our own goals but on collaboration: How can we work together to better understand each customer?
Living Our Values
Each company is built on its own set of values and principles – Bleed Obdyke Blue, Have Fun, and Make an Impact, and at Benjamin Obdyke, we live those values across the entire organization. It’s our goal to drive continuous innovation and make a lasting impact on the industry.
We invest care and effort into every relationship we build. From sales to customer service to research and development, each department is committed to supporting our builders, dealers, and partners. We strive to provide the best service possible, and pride ourselves on achieving that.
How We Can Support You
We’re available as a resource anytime you need support or just want to connect. We don’t just sell you product and disappear—we stay engaged. Our company’s size allows us to be nimble in our approach and create custom items, displays, samples, and content tailored to your needs. We’re here for you—in person, on the phone, and all the time.
Contact us today to discuss solutions and how we can help you expand your business! You can also call (215) 672-7200 or email info@benjaminobdyke.com. Looking for tech support? Contact the team at (800) 346-7655 or techsupport@benjaminobdyke.com.
