Job description
You’re the go-to person when a friend seeks help to solve a problem. You enjoy figuring out solutions and sharing that knowledge with others. Like, not in an obnoxious, Big Bang Sheldon kind of way…but in a supportive, patient way that makes them leave feeling heard, understood, and with confidence to tackle the issue at hand. You have gravitas, stage presence, whatever you want to call it – people enjoy listening to you and come away knowing something they didn’t before.
You live to understand how things work. Do you remember that old show, “How it’s Made”? It’s ok, we know you do (psst…it’s on our DVR, too). Sometimes, your natural curiosity has gotten you in trouble for asking “too many questions”. You’ve spent more than a few Saturdays teaching yourself how to fix something that you could hire someone else to do. You love to roll up your sleeves and get your hands dirty figuring something out.
If this sounds like you, we could have a new home for you. Benjamin Obdyke is seeking a motivated technical sales support specialist to join our team. The technical sales support specialist is responsible for handling day-to-day technical support needed from our customers and sales team in the New England market. This position coordinates their travel with the sales team to increase territory acceptance and awareness through technical support activities at jobsites, dealer, distributor, and architect education events, and identifying new sales opportunities. The position reports to the technical innovation manager and is not considered a traditional sales position.
This position is open to candidates of all experience levels, from entry-level to experienced professionals. Compensation will be commensurate with experience.
MUST-HAVES:
- “There’s nothing we can’t do” attitude
- Bachelor’s degree or equivalent combination of education and training (technical focus preferred)
- Customer-service orientation
- Excellent public speaking, communication, and problem-solving skills
- Interest in building science and construction
- Fluent in Microsoft Office: Word, Outlook, PowerPoint, Excel. PC proficiency.
- Willingness to travel up to 80% for training, jobsite visits, tradeshows, or other customer-facing activities
- Most importantly, the ability to take the work seriously, but not yourself
FOR BONUS POINTS:
- Building industry experience
- Experience in technical support or customer service
- Proficiency in CRM software
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
- Travel locally and nationally via auto, plane, etc.
- Clean driving record
- Ability to lift up to 50 lbs.
- Ability to climb ladders and walk through construction areas
- Regular office work including extensive use of computers, telephones, copiers, etc.
We offer a competitive salary and benefits package (even though we believe working with such awesome people should be rewarding enough).
Up for a new challenge? Submit your resume through this LinkedIn post. No phone calls, please. No relocation is provided for this role.